MS
Marlize S
1 reviews | Active since Feb 2018
25 May 2023, 15:02
Clarity needed form Outsurance
I'm trying to get a response from Outsurance regarding a change in their policy changes without success. I've spoken to the call center who referred me to a manager that did not take the call. I posted a message on messenger. Received a message back to say a manager will contact me. Still no call from a manager. I posted their Facebook page to get clarity and my post gets removed. If they make this change then it basically says that if you die of any illness transferred to you form another being they will not pay.
Helpful (0)
Replies (2)0
Replies (2)MS
Marlize S's updateReviewer Update
29 May 2023, 09:29I'm am still waiting to be contacted or get a response from Outsurance on the change in their life insurance to exclude all communicable deceases from their policy. I was contacted by short term that could not assist me and arranged that a manager from life insurance would call me on Friday 26 May 2023 at 10:00. They however did try to contact me at 16:47 while I was driving. SO far not any contact again.
MS
Marlize S's update29 May 2023, 09:29
Reviewer Update
I'm am still waiting to be contacted or get a response from Outsurance on the change in their life insurance to exclude all communicable deceases from their policy. I was contacted by short term that could not assist me and arranged that a manager from life insurance would call me on Friday 26 May 2023 at 10:00. They however did try to contact me at 16:47 while I was driving. SO far not any contact again.
OUTsurance's replyOfficial
29 May 2023, 13:17Good day Marlize,
Thank you for your feedback.
Michael our client services manager has been in contact with you. He discussed the changes in detail with you.
We do apologise for the delay in providing you with feedback.
Regards,
The OUTsurance Team
Thank you for your feedback.
Michael our client services manager has been in contact with you. He discussed the changes in detail with you.
We do apologise for the delay in providing you with feedback.
Regards,
The OUTsurance Team
OUTsurance's reply29 May 2023, 13:17
Official
Good day Marlize,
Thank you for your feedback.
Michael our client services manager has been in contact with you. He discussed the changes in detail with you.
We do apologise for the delay in providing you with feedback.
Regards,
The OUTsurance Team
Thank you for your feedback.
Michael our client services manager has been in contact with you. He discussed the changes in detail with you.
We do apologise for the delay in providing you with feedback.
Regards,
The OUTsurance Team