mP
mohammed P
1 reviews | Active since May 2017
25 Feb 2019, 08:40
Claims with Legal team.
Its been 4 weeks now since my claim was put in the system. I have called almost every 2nd day to follow up on my claim, all I hear from the agents is its a very long process and that I should leave them to do they work. My problem is that they are not following and getting the process to move forward. I had lost my calm last week and spoke to the manager when I was told that the person in-charge of my case was on leave for the next 2 weeks. the manager assured me that he will get someone else to call me and get the case moving, someone did call me and in return I had also called 3 times to assist and follow up throughout the week . However, the whole week I was put on the story as that they are organizing with the tow company to tow my car. I mean honestly! its taking you a whole week to organize the car to be towed for assessment. This is terrible service and I'm exhausted by calling almost every day spending R100s of rands on airtime and not getting any progress and feedback from outsurance.
Helpful (0)
Replies (5)0
Replies (5)mP
mohammed P's updateReviewer Update
26 Feb 2019, 10:15Good day,
I have still not received any feedback on this matter. this proves the point that the manager in-charge of this case is completely not interested and will not listen to anyone. how do you expect his team to get anyone done in this case.
mP
mohammed P's update26 Feb 2019, 10:15
Reviewer Update
Good day,
I have still not received any feedback on this matter. this proves the point that the manager in-charge of this case is completely not interested and will not listen to anyone. how do you expect his team to get anyone done in this case.
mP
mohammed P's updateReviewer Update
27 Feb 2019, 09:41I still have not received a call back from the Manager or agent.
mP
mohammed P's update27 Feb 2019, 09:41
Reviewer Update
I still have not received a call back from the Manager or agent.
OUTsurance's replyOfficial
28 Feb 2019, 13:22Good day patel_moe,
It is terrible to read about the delay with the 3rd party claim. We humbly apologise for the lack of feedback.
Our legal team have been in contact with you and we can confirm that your vehicle has been towed and will be assessed.
Regards,
OUTsurance
It is terrible to read about the delay with the 3rd party claim. We humbly apologise for the lack of feedback.
Our legal team have been in contact with you and we can confirm that your vehicle has been towed and will be assessed.
Regards,
OUTsurance
OUTsurance's reply28 Feb 2019, 13:22
Official
Good day patel_moe,
It is terrible to read about the delay with the 3rd party claim. We humbly apologise for the lack of feedback.
Our legal team have been in contact with you and we can confirm that your vehicle has been towed and will be assessed.
Regards,
OUTsurance
It is terrible to read about the delay with the 3rd party claim. We humbly apologise for the lack of feedback.
Our legal team have been in contact with you and we can confirm that your vehicle has been towed and will be assessed.
Regards,
OUTsurance
mP
mohammed P's updateReviewer Update
04 Mar 2019, 11:58Yes, they have contacted me and got the car assessed after weeks of emailing and calling. However, I don't understand how come you have to wait for 5 weeks to get the merits assessment done. From myside it just sounds like a made up stories to pralong the wait and make the people angry. I called and spoke to the agent again today and was told that should wait for them to merit the case and come back to me later in the week, which sounds like another standard reply so I would stop calling them.
Please can we just get this over with its been a long wait and everyday my costs for car hire and calls are increasing.
mP
mohammed P's update04 Mar 2019, 11:58
Reviewer Update
Yes, they have contacted me and got the car assessed after weeks of emailing and calling. However, I don't understand how come you have to wait for 5 weeks to get the merits assessment done. From myside it just sounds like a made up stories to pralong the wait and make the people angry. I called and spoke to the agent again today and was told that should wait for them to merit the case and come back to me later in the week, which sounds like another standard reply so I would stop calling them.
Please can we just get this over with its been a long wait and everyday my costs for car hire and calls are increasing.
mP
mohammed P's updateReviewer Update
08 Mar 2019, 10:59Good day, I'm claiming 3rd party, as I was bumped by the Outsurance client (Mr Fargus). Mr Fargus admitted it was his fault and informed me that he has notified his insurance (Outsurance) of this and I should call the legal team in order to get my car fixed. After 5 weeks of constantly following up and patiently assisting with the long process, while I was left with a car all along. They came back to me stating I am liable for 30% of the total cost (their clients and mine) and therefore instead of them fixing my car, I owe them a balance of R15442.53. This is extremely shocking knowing the details of the accident it was not my fault and Mr fargus agreed and informed Outsurance of this and yet Outsurance doesn't want to pay me out, not only that they also want me to cover their clients damage.
they are very good at adverts and all make you believe in their **** dream when they are selling you the product but what they are doing to people especially paying a 3rd party out the above is the reality. I would highly recommend everyone stays away from these ****** because if you search for other people reviews on all different platform. You will find that it is a common practice of this company.
mP
mohammed P's update08 Mar 2019, 10:59
Reviewer Update
Good day, I'm claiming 3rd party, as I was bumped by the Outsurance client (Mr Fargus). Mr Fargus admitted it was his fault and informed me that he has notified his insurance (Outsurance) of this and I should call the legal team in order to get my car fixed. After 5 weeks of constantly following up and patiently assisting with the long process, while I was left with a car all along. They came back to me stating I am liable for 30% of the total cost (their clients and mine) and therefore instead of them fixing my car, I owe them a balance of R15442.53. This is extremely shocking knowing the details of the accident it was not my fault and Mr fargus agreed and informed Outsurance of this and yet Outsurance doesn't want to pay me out, not only that they also want me to cover their clients damage.
they are very good at adverts and all make you believe in their **** dream when they are selling you the product but what they are doing to people especially paying a 3rd party out the above is the reality. I would highly recommend everyone stays away from these ****** because if you search for other people reviews on all different platform. You will find that it is a common practice of this company.