sW
shaun W
1 reviews | Active since Dec 2023
07 Dec 2023, 14:10
Claims-Very unhappy client
I tried to log a claim for my Geyser that burst and I haven’t been claiming for the 5 years that I have been with them but they want me to pay a access of R4000 That is so ridiculous. My Policy says it covers for R10 000 but if i want a payout to get my own Plumber they only want to pay me our R3000 .Defiantly time to change to better insurance company .
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OUTsurance's replyOfficial
08 Dec 2023, 14:27Hello Jill
Furner to our private reply to you, we again wish to apologise for your claims experience.
Our claims manager discussed the excess amount with you. From the inception of your cover, an excess amount showed on your schedule. She also contacted your service provider and is waiting for the irtemized quote. A further email with an update was sent and we will finalise the matter for you as soon as possible.
Regards
The OUTsurance Team
Furner to our private reply to you, we again wish to apologise for your claims experience.
Our claims manager discussed the excess amount with you. From the inception of your cover, an excess amount showed on your schedule. She also contacted your service provider and is waiting for the irtemized quote. A further email with an update was sent and we will finalise the matter for you as soon as possible.
Regards
The OUTsurance Team
OUTsurance's reply08 Dec 2023, 14:27
Official
Hello Jill
Furner to our private reply to you, we again wish to apologise for your claims experience.
Our claims manager discussed the excess amount with you. From the inception of your cover, an excess amount showed on your schedule. She also contacted your service provider and is waiting for the irtemized quote. A further email with an update was sent and we will finalise the matter for you as soon as possible.
Regards
The OUTsurance Team
Furner to our private reply to you, we again wish to apologise for your claims experience.
Our claims manager discussed the excess amount with you. From the inception of your cover, an excess amount showed on your schedule. She also contacted your service provider and is waiting for the irtemized quote. A further email with an update was sent and we will finalise the matter for you as soon as possible.
Regards
The OUTsurance Team