Claims to be sorted out by client...who`s getting something out now?

<p>Yesterday morning at around 9:00 I phoned outsurance and spoke to a guy named Atabiel. I explained that because of the weather and power surges my fridge/freezer broke down. After all the questions and..."we will get back to you" he phoned me saying outsurance does not have a consultant in our area (Witbank) who could come out and assess my fridge to give a damage report. I was asked to please phone someone who could come and look at it and e-mail them the report. I will be re-embuirsed for expenses I had. I tried to phone the people I know of but without any luck. One of the service profiders in Witbank said I must bring the fridge to them to be assessed because they don`t come out to clients.</p> <p> </p> <p>I send and e-mail explaining my frustration and said I feel it is Outsurance`s problem to get the right people out to me. I am the client and I am paying a monthly fee to have assisstance when needed. Ataniel said that they have no one in our area and if I (the client) can`t get someone here to give them the report they wont be able to help me with my claim. This is absurd!!! What am I getting out of this? A bad attitude and lots of frustration. They have no problem deducting my money everymonth but now that I need assistance there is a problem. I want answers and feedback regarding my predicamnet.</p> <p> </p> <p>I have loged a complained with the Talk@out devision but have received no feedback as to yet. Where to from here?? I am forced to cancell my dealings with outsurance and as sure as I am breathing I will tell everybody of the terrible service ans assistance I have received. Outsurance...where you get NOTHING out!!!</p>