LF
Lorren F
1 reviews | Active since Apr 2013
13 Nov 2025, 16:16
Claims take tooo long to be completed
Outsurance - AGAIN! I submitted a claim in March which took over 2 months to complete. I came on here to complain.... Now again, 2 weeks later after another problem I am having with the repairs done in the March claim.... 2 weeks later, and still no word from anyone!!! Email you'll to follow-up and i get someone will call you or we still waiting for the quotes... Till date no-one has even come to quote the glass replacement!!!! I'm highly considering moving to another insurance company with this rate of horrible service!!!!!
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OUTsurance's replyOfficial
20 Nov 2025, 10:52Good day Lorren,
The delay you described is worrying. After responding privately to you, we escalated the matter to our assessing manager, Carl.
Carl contacted you to apologise for the delay and he discussed the recourse with you. Our claims team will remain in contact with you up until the matter has been finalised.
Once again, apologies for the frustrating experience.
Regards,
The OUTsurance Team
The delay you described is worrying. After responding privately to you, we escalated the matter to our assessing manager, Carl.
Carl contacted you to apologise for the delay and he discussed the recourse with you. Our claims team will remain in contact with you up until the matter has been finalised.
Once again, apologies for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply20 Nov 2025, 10:52
Official
Good day Lorren,
The delay you described is worrying. After responding privately to you, we escalated the matter to our assessing manager, Carl.
Carl contacted you to apologise for the delay and he discussed the recourse with you. Our claims team will remain in contact with you up until the matter has been finalised.
Once again, apologies for the frustrating experience.
Regards,
The OUTsurance Team
The delay you described is worrying. After responding privately to you, we escalated the matter to our assessing manager, Carl.
Carl contacted you to apologise for the delay and he discussed the recourse with you. Our claims team will remain in contact with you up until the matter has been finalised.
Once again, apologies for the frustrating experience.
Regards,
The OUTsurance Team