Claims Policy

The service recieved from the claims advisor was brilliant. The disappointing(VERY) aspect was that, where I expected to be placed back in the same position I was prior to the incident at home, it was not the case. I had to choose alternative wooden flooring, as the one I had was discontinued but Outsurance refused to change the skirtings which were a complete mismatch. I would have gladly put in the same flooring, if it was an option. In addition to this, the strips replaced at each door way was no way near what I previously had and also a complete mismatch. I cannot really hold the service provider accountable, as they indicated that they work in accordance to the guidlines set out by the Insurer, and I tried talking to Outsurance about this, however nothing could be done based on their policies. A previous claim was very minor and they ticked all the boxes in resolving the matter, but it is apparent that there is a risk to the insured when it comes to the mid tier to larger claims. They will handle it the way they see fit and not neccessarily ensure that their approach, or policies, are entirely fair and appropriate for the insured as there is seemingly no considerations case-by-case or attention to detail on their claims policies.