Claims OK - then they ***** you on increase
So, when you claim they are great, however the F!#@$ you on increases - look at tihs
Just spoke to them now, 1 claim in 2+ years and I just got a 25% increase - look elsewhere as soon as possible, they are NOT worth it
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Replies (4)
OUTsurance's replyOfficial
23 Jul 2021, 11:04Good day Warren,
Thank you for giving us the opportunity to address your concerns.
Lesego our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, underwriting changes, inflationary adjustments etc.
Lesego has discussed several options with you to try make your insurance more affordable.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for giving us the opportunity to address your concerns.
Lesego our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, underwriting changes, inflationary adjustments etc.
Lesego has discussed several options with you to try make your insurance more affordable.
We are sorry for the disappointment.
Regards,
OUTsurance
OUTsurance's reply23 Jul 2021, 11:04
Official
Good day Warren,
Thank you for giving us the opportunity to address your concerns.
Lesego our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, underwriting changes, inflationary adjustments etc.
Lesego has discussed several options with you to try make your insurance more affordable.
We are sorry for the disappointment.
Regards,
OUTsurance
Thank you for giving us the opportunity to address your concerns.
Lesego our review manager contacted you to discuss the rerate in detail. There are a variety of factors that will influence a premium increase at rerate stage such as claims, underwriting changes, inflationary adjustments etc.
Lesego has discussed several options with you to try make your insurance more affordable.
We are sorry for the disappointment.
Regards,
OUTsurance
's updateReviewer Update
11 Aug 2021, 11:48so they called me
1. Claims
Yeah as I said ONE claim, you bump 25%
2. Underwriting changes?
Care to explain? Nothing was mentioned
3. Inflationary Adjustments
You said the house went up 8% - NOT 25%
so because property eval default to 8% and I claimed ONCE, you bump 25%
AND your people said that because what I paid doesn't balance out to what you paid out for the claim, that was also an excuse
I would have settled for 10% - due to your 8% eval and 1 claim
But i see NO REASON for 25%, and nothing but excuses
STILL NOT RESOLVED
1. Claims
Yeah as I said ONE claim, you bump 25%
2. Underwriting changes?
Care to explain? Nothing was mentioned
3. Inflationary Adjustments
You said the house went up 8% - NOT 25%
so because property eval default to 8% and I claimed ONCE, you bump 25%
AND your people said that because what I paid doesn't balance out to what you paid out for the claim, that was also an excuse
I would have settled for 10% - due to your 8% eval and 1 claim
But i see NO REASON for 25%, and nothing but excuses
STILL NOT RESOLVED
's update11 Aug 2021, 11:48
Reviewer Update
so they called me
1. Claims
Yeah as I said ONE claim, you bump 25%
2. Underwriting changes?
Care to explain? Nothing was mentioned
3. Inflationary Adjustments
You said the house went up 8% - NOT 25%
so because property eval default to 8% and I claimed ONCE, you bump 25%
AND your people said that because what I paid doesn't balance out to what you paid out for the claim, that was also an excuse
I would have settled for 10% - due to your 8% eval and 1 claim
But i see NO REASON for 25%, and nothing but excuses
STILL NOT RESOLVED
1. Claims
Yeah as I said ONE claim, you bump 25%
2. Underwriting changes?
Care to explain? Nothing was mentioned
3. Inflationary Adjustments
You said the house went up 8% - NOT 25%
so because property eval default to 8% and I claimed ONCE, you bump 25%
AND your people said that because what I paid doesn't balance out to what you paid out for the claim, that was also an excuse
I would have settled for 10% - due to your 8% eval and 1 claim
But i see NO REASON for 25%, and nothing but excuses
STILL NOT RESOLVED
's updateReviewer Update
17 Aug 2021, 15:276 days and later and no response ......... I moved to discovery at 10% increase and no excess - F!#$ trash back ass!@#$ outsurance
's update17 Aug 2021, 15:27
Reviewer Update
6 days and later and no response ......... I moved to discovery at 10% increase and no excess - F!#$ trash back ass!@#$ outsurance
's updateReviewer Update
22 Sept 2021, 07:36Since their reply in July - Outsurance has since GHOSTED me - blocked me on all social media, refuse to take my calls and don't reply - This is perhaps THE dodgiest company in South Africa behind the ANC ..... BEWARE!, just becuase you had 1 good experience doesn't mean they won't ***** you in the future - the other bad ratings are telling the truth
's update22 Sept 2021, 07:36
Reviewer Update
Since their reply in July - Outsurance has since GHOSTED me - blocked me on all social media, refuse to take my calls and don't reply - This is perhaps THE dodgiest company in South Africa behind the ANC ..... BEWARE!, just becuase you had 1 good experience doesn't mean they won't ***** you in the future - the other bad ratings are telling the truth