KZ
Kayise Z
1 reviews | Active since Jan 2017
30 Dec 2019, 12:24
Claims Notepad - ***/OT***1 (MRS NLG DUBE)
On the 11th of December I put a claim for a broken phone and they nominated Platinum Repairs to repair the phone. It came back in a worse state and they suggested that they will give me a refurbished phone which is also not In a good working condition. I write an email to Jason and told him about the problem and I want the insurance to pay me for the broken phone so that I can buy myself a new phone. He called me on the 27th and promised to come back to me and I'm still waiting
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OUTsurance's replyOfficial
31 Dec 2019, 08:01Hello Kayise
We are truly sorry about the taxing claims experience!
Our claims manager, Naomi contacted and assisted you. She explained the repair amount is less than the sum insured and did a cash settlement for you.
Arrangements have been made to collect the phone and our client care department will update your policy accordingly.
Regards
OUTsurance
We are truly sorry about the taxing claims experience!
Our claims manager, Naomi contacted and assisted you. She explained the repair amount is less than the sum insured and did a cash settlement for you.
Arrangements have been made to collect the phone and our client care department will update your policy accordingly.
Regards
OUTsurance
OUTsurance's reply31 Dec 2019, 08:01
Official
Hello Kayise
We are truly sorry about the taxing claims experience!
Our claims manager, Naomi contacted and assisted you. She explained the repair amount is less than the sum insured and did a cash settlement for you.
Arrangements have been made to collect the phone and our client care department will update your policy accordingly.
Regards
OUTsurance
We are truly sorry about the taxing claims experience!
Our claims manager, Naomi contacted and assisted you. She explained the repair amount is less than the sum insured and did a cash settlement for you.
Arrangements have been made to collect the phone and our client care department will update your policy accordingly.
Regards
OUTsurance