Claims Notepad - ***/OT***6

Claims Notepad - ***/OT***6 - We have been struggling with this claim since 25 November 2021 when our car broke down due to accidental damage. After 3 months our vehicle was finally repaired by Dent Tech Randburg where they supposedly did an engine replacement. To which have been declared to be their first job like that ever by Ricardo the operations manager. Immediately after collection of the vehicle there was a mis-fire on the vehicle to which we reported it to Outsurance and Dent Tech immediately. Now a month later while the vehicle was waiting at Ford, i am without my vehicle another month, they refuse to pay the amount to repair the damages or half work done by Dent Tech. This is ridiculous and the worse service ever. We have been dealing with an agent, Bronwyn, who is never available when you try to get a hold of her. The asssors that was used did not reveal his credentials or qualifications, nor did he actually drive the vehicle to assess the damange. Is Outsurance using credible suppliers and assessors? I really wonder! Would love for someone in management to contact me to resolve this matter!