Claims note pad ref no: ***/OTP507945 (MRS L HAZEL) Take note we are talking about my safety and my life I reported a claim to Outsurance regarding my PTZ camera that got damaged by weather, almost a week ago. The accessor Corne Stutler did do th

Claims note pad ref no: ***/OTP507945 (MRS L HAZEL) Take note we are talking about my safety and my life I reported a claim to Outsurance regarding my PTZ camera that got damaged by weather, almost a week ago. The accessor Corne Stutler did do the accesment , and informed me to obtain a quotation to replace the PTZ camera, which I did. Reason being that outsurance security company on the panel will not be able to replace the camera asap which is my security camera, to protect my safety. Myself and my husband is married in community of property, and we are currently seperated, outsurance failed to understand, that I am still residing in the house that is comprehensively insured through them. Although his paying the insurance on a monthly basis which only one of us can do, what is his is mine. I agreed to pay the excess amount to the service provider, but it is know a week later, and the camera is still not replaced. We are not even close to a divorce court as yet. So I failed to understand what the issue or to hold up is replacing the camera, which the accessor has approved???????