LR
Linganathan R
1 reviews | Active since Feb 2012
04 Dec 2023, 11:01
Claims-Not a happy client
I logged a claim (***) for my TV where lightning had struck near my property and only my TV was damaged. Outsurance wants to charge my R4500 excess for my TV plus it is going to take 4 to 5 business days to replace it. Also they benefit from taking away my broken TV which still has value . This is ridiculous. This is an act of God, I have been living at my property for the past 13 years and we have never experienced a lightning strike on the property. I have been a client with outsurance for over five years and this very bad service. I have received many calls from other insurance companies and I thinks it's times for change.
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OUTsurance's replyOfficial
06 Dec 2023, 15:07Hello Linganathan
Further to our private reply to you, we again wish to apologise for the disappointment.
Our claims manager discussed the higher excess payable in the event of damage caused by lightning. She also explained we settle claim as soon as we have received the relevant information.
You notified Mbali today that you no longer wish to proceed with the claim, and that you replaced the item.
Thank you for affording us the opportunity to have discussed your concerns.
Regards
The OUTsurance Team
Further to our private reply to you, we again wish to apologise for the disappointment.
Our claims manager discussed the higher excess payable in the event of damage caused by lightning. She also explained we settle claim as soon as we have received the relevant information.
You notified Mbali today that you no longer wish to proceed with the claim, and that you replaced the item.
Thank you for affording us the opportunity to have discussed your concerns.
Regards
The OUTsurance Team
OUTsurance's reply06 Dec 2023, 15:07
Official
Hello Linganathan
Further to our private reply to you, we again wish to apologise for the disappointment.
Our claims manager discussed the higher excess payable in the event of damage caused by lightning. She also explained we settle claim as soon as we have received the relevant information.
You notified Mbali today that you no longer wish to proceed with the claim, and that you replaced the item.
Thank you for affording us the opportunity to have discussed your concerns.
Regards
The OUTsurance Team
Further to our private reply to you, we again wish to apologise for the disappointment.
Our claims manager discussed the higher excess payable in the event of damage caused by lightning. She also explained we settle claim as soon as we have received the relevant information.
You notified Mbali today that you no longer wish to proceed with the claim, and that you replaced the item.
Thank you for affording us the opportunity to have discussed your concerns.
Regards
The OUTsurance Team