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tG
theeran G

1 reviews | Active since Feb 2017

13 Dec 2022, 10:45

Claims neglected

I have been put through deep expenses due to there lack of communication from the 7th month to date I have been waiting for management to contact me still no response I have paid access to there company but they haven't carried out the repairs. They neglected me as a customer and don't care. Disappointed in there services. Hope a person in management will here me

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Replies (3)
OUTsurance
OUTsurance's reply13 Dec 2022, 17:30
Official
Good afternoon Theeran,

Thank you for your feedback.

Our claims manager is looking into the matter and will be in contact with you.

Regards,
OUTsurance

Best regards,

OUTsurance
OUTsurance's reply20 Dec 2022, 15:11
Official
Good afternoon Theeran,

Thank you again for your feedback. 

After reviewing your complaint, our assessing manager Karl contacted you.

The calls you mentioned were reviewed and we could not find any incorrect advice on these calls. These have been released to you.

As per your request we will ensure that the claims and assessing calls are reviewed and released to you.

We apologise for the lack of feedback and misunderstanding and hope that once all the calls are reviewed, we can reach an understanding.

Regards,
OUTsurance 

Best regards,

tG
theeran G's update04 Feb 2023, 20:36
Reviewer Update
So yourl sent what serfice you I asked for the. Rest of the recording and still waiting called and left msg no reply another debit gone off 1500 more than usual I want to cancel and want my money back can someone with management call me disgusted with yourl service will never recommend yourl and don't want to deal with you again stop talking my money and cal me blood sucker