Claims Handling - Courteous and Professional

I had the misfortune of having a motor accident with my spouses' car and she is insured with Outsurance. This is our 3rd claim in 6 years (1 of mine and 2 of my spouse). On all occasions, the call centre personnel treated us with respect and dignity in the circumstances. In this last incident, I was particularly (but not surprised) impressed with the sheer human approach by the Assessor (Mr Moodley) who at all times advised me of the step by step process involved in assessing our claim. The remarkable aspect is the \\Are you allright?\question which each and every call commenced. It highlighted to me that my well being was of primary concern and the claim was secondary. In a country of corporates treating their consumers with poor service and as \\\"\"numbers\\\"\"\""