Claims Department

<p>After being involed in an accident and getting the insurance the assist me with repairs it has been the worst service I have ever received between the company they approved to do the repairs and the insurance it self. I have called through to the outsurance call centre about 8 times now - spoken both agents, complaints department (Prinella Chetty) and the call centre manager (Marius) and explained the frastration to them. Marius even went so far to say he fully agrees with me that there's def a couple of service failures from there side and he would sort it out and get back to me the following day. We are now on day 4 after the call and 3 attempts from my side to get hold of him but he's never available or the answer I get from the agents is he is in but not at his desk he's most probably just outside quickly smoking !!! What in the world is happening with outsurance ???</p>