ZS
Zandalee S
1 reviews | Active since Aug 2021
18 Sept 2021, 08:13
Claims
Outsurance is the worst insurance ever when it gets to claims... You pay a monthly installment, each year they put the amount up that you need to pay.. You pay for a R114 000 ring but now that I claim it, they don't give me an option I need to use their people that are also arrogant to phone me and tell me my ring was never so much worth I can go to 10 other jewelry stores. They want to replace my ring with a R36 000 ring but my certificate says R96000 and they never queried the amount when it came to monthly installments... Pathetic
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OUTsurance's replyOfficial
28 Sept 2021, 10:33Good morning Zandalee,
Following our private reply on the 20th, we can confirm that Gert has been in contact with you.
He has explained the reasons for our replacement value.
The valuation certificate provided was much higher in comparison to the quotes we received.
You have however opted for a cash settlement and will then purchase a replacement ring at a supplier of your choice.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 20th, we can confirm that Gert has been in contact with you.
He has explained the reasons for our replacement value.
The valuation certificate provided was much higher in comparison to the quotes we received.
You have however opted for a cash settlement and will then purchase a replacement ring at a supplier of your choice.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply28 Sept 2021, 10:33
Official
Good morning Zandalee,
Following our private reply on the 20th, we can confirm that Gert has been in contact with you.
He has explained the reasons for our replacement value.
The valuation certificate provided was much higher in comparison to the quotes we received.
You have however opted for a cash settlement and will then purchase a replacement ring at a supplier of your choice.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Following our private reply on the 20th, we can confirm that Gert has been in contact with you.
He has explained the reasons for our replacement value.
The valuation certificate provided was much higher in comparison to the quotes we received.
You have however opted for a cash settlement and will then purchase a replacement ring at a supplier of your choice.
We apologise for the inconvenience caused.
Regards,
OUTsurance