Claims

I had a claim for household contents , ( I was interrogated with unrelated questions ) ( my personal life has NOTHING to do with OUTsurance ) !!!!!! I am being treated as a ********. Simone even had the audacity to want to access my google maps location on my phone !!!!! ( what is this !!!!! am I a ******** ??????????????????????????????????????????????????

I did the effort to go to the banks to pull 1 year credit card statements and bank statements and that is not enough for proof of purchases!!!!!!!!!!!!!!!!!!

Asking me for photos ????? ( who takes photos of their furniture ????? ) how could she ask me for such ridiculous things ???????????????

NOBODY I KNOW KEEPS PICTUERS OR TAKES FOTOS OF THEIR BELONGINGS IN THEIR HOUSE ????????????????????????? ( maybe only the OUTsurance staff will do such a thing )

You are quick to take my money and to write up clients when they take out a policy , but when it comes to claims you have all kind of excuses and interrogation methods !!!!!!!

I was ok with the fact that my premiums will increase after the claim and that is fair and reasonable, ( but your interrogation and way of handling a customer when they are going thru a dramatic time is unacceptable )