Claiming process

I had to repair a chip on my front windscreen. When I had it checked at the garage they told me I could claim for the chip without affecting my Outbonus. Gave Outsurance a call and within 10 minutes everything was sorted, got all the info I needed, claim nr etc., got multiple texts telling me at what stage of the process it was and got my chip repaired with no fuss. The operators who helped me were amazing and knowledgeable and I could actually understand them because they spoke so well and clearly.