BK
Brian K

1 reviews | Active since Oct 2012

24 Mar 2017, 12:12

Claimed Once in 10 years now a story from Outsurance, Pitty i cant even give them less than 1 star!!

<p>Dear Outsurance,</p> <p> </p> <p>Ive been a member for over 10 years and only claimed once for a burst geyser - which you duly sorted.</p> <p> </p> <p>I was struck by lightning and alot of my goods were damaged - Yet i did not claim, and replaced at my own cost (What an idiot i am)</p> <p> </p> <p>Now due to the huge amount of rain we have received in JHB, my front wall is about to fall over. I contacted you prior to this due to security reasons.</p> <p>Now the accessor arrives to tell me im not covered? But i would be covered if someone or something rammed into my wall? Should i reverse my car into the wall to get a claim? Accessor also says that my colums are too far apart as part of the building code? But i bought the house with the wall as is?</p> <p> </p> <p>Wow, im now a builder? *** - why was this not stipulated within the sub clauses - No, because nobody came out to see the house, quick and easy to quote online- until there is a claim!!!!</p> <p> </p> <p>Ive paid over R100 000.00 in insurance, made one claim for R6000.00 and now you give me the finger for a wall that might fall on one of my kids or dogs!!!! And if that does happen, i will see you in court. I will remortgage my property to pay the legal costs if need be.</p> <p> </p> <p>Time for me to go into the insurance Business!!</p> <p>This is Absolutely unacceptable! - Posters all over the country, how much you pay out--------What a load of ********!!!!!</p> <p> </p> <p>Well done Outsurance - always find away OUT when it comes to Paying!!!!!!!!!!!!!!</p> <p> </p> <p>You were one of the best, but now you becoming the worst - Maybe we can call you Discovery Outsurance!!!! Two pea's in a pod!!!!</p> <p>Regards </p> <p>Mr Brian Kruger </p> <p> </p>

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Replies (3)
BK
Brian K's update28 Mar 2017, 11:32
Reviewer Update

Amazing, how i got a call the same day i posted this, telling me they would contact me back......................................................Still waiting

Also how, everyone with 5 star rating have received a response, but nobody has responded to the 1 star rating!!!

Keep up with your promise Outsurance!!!

BK
Brian K's update28 Mar 2017, 17:27
Reviewer Update

Now they use a google picture from 2013, wish i was claiming for my roof

Outnopayment - where we never pay you unless you dead, and then we will take a little for ourselves, because you not here to fight it!!

OUTsurance
OUTsurance's reply29 Mar 2017, 12:54
Official

Hi Brian,

Thank you for bringing this matter to our attention. We did a thorough assessment of the wall. It was determined that the damage caused to the wall was not sudden and unforeseen. There were a lot of factors at play which resulted in the wall leaning. The 2013 image on Google clearly indicates how the wall was already leaning at an angle. Unfortunately gradual operating cause is not an insured peril.

Regards, Kelvin