Claim Value Manipulation

Item: OUTsurance
Rating: 1
Author: LujahPhelo G

My claim value has be reduced with excess twice to achieve saving for the insurer which couldn't be explained to make any sense. I have cancelled the policy and thanks for wasting my time to try your services. 1st time claim since i joined them 4 years ago and very small claim but dishonesty at front

Helpful (0)

Replies (2)

OUTsurance's replyOfficial

11 Mar 2022, 09:53

Good morning LujahPhelo,

Thanks for your feedback.

Our claims manager will be in contact with you.

Regards,
OUTsurance

Best regards,

OUTsurance's reply11 Mar 2022, 09:53

Official

Good morning LujahPhelo,

Thanks for your feedback.

Our claims manager will be in contact with you.

Regards,
OUTsurance

Best regards,

OUTsurance's replyOfficial

16 Mar 2022, 09:54

Good morning LujahPhelo,

Further to our private reply on receipt of your complaint, we can confirm that Sibongile has been in contact with you.

She has appointed our service provided to provide a comparative quote.

On receipt of this quote we will be able to provide you with further feedback.

Regards,
OUTsurance

Best regards,

OUTsurance's reply16 Mar 2022, 09:54

Official

Best regards,

Claim Value Manipulation

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