1 reviews | Active since Apr 2023
Claim unsatisfactory resolved
I submitted my claim and it was declined and I was not in agreement with the reasons provided. I have been struggling with escalation of the matter despite numerous calls to their call centre and written email. Promises made to assist with escalation to date nothing has materialised.master piece got a call from Outsurance retentions dept who also promised to assist with resolving the dissatisfaction experienced guess what no progress even today .and was asked why do I want to cancel my policy with outsirance something I have never requested from Outsurance except for escalation of the dissatisfaction. This has been going on since 22/03 /03 to date still not sure whether I am coming or going
We acknowledge receipt of your review. What you have experienced is shocking. We have escalated the matter to a claims manager.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Best regards,
We acknowledge receipt of your review. What you have experienced is shocking. We have escalated the matter to a claims manager.
You have our sincere apologies for the poor service experience.
Regards,
The OUTsurance Team
Best regards,
The delay you experienced was concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our claims team have advised you that you would need to register a new claim as the claim number you provided was for a roadside assist claim.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Best regards,
The delay you experienced was concerning. After responding privately to your review, we escalated the matter for urgent attention.
Our claims team have advised you that you would need to register a new claim as the claim number you provided was for a roadside assist claim.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
The OUTsurance Team
Best regards,