CLAIM TAKING TOO LONG

Item: OUTsurance
Rating: 1
Author: thokozile M

I would like to express my dissatisfaction with the service i have been receiving form outsurance regarding my Claim.

I was unfortunately involved in an accident on the 20th of July and till to day my vehicle has not be fixed. I HAVE BEEN given the run around now tomorrow i have to return the courtesy car and still i dont have my vehicle, the communication between the panel beaters and the insurance is ridiculous and the insurance is not willing to communicate with them with feedback.

I need my vehicle soon this claim has dranged for far too long now.

Helpful (0)

Replies (2)

thokozile M's updateReviewer Update

02 Sept 2019, 09:48

i Would like to thank all those who helped me with my claim, i really appreciate the efforts as i received my vehicle on friday. Thank you Ronald

thokozile M's update02 Sept 2019, 09:48

Reviewer Update

i Would like to thank all those who helped me with my claim, i really appreciate the efforts as i received my vehicle on friday. Thank you Ronald

OUTsurance's replyOfficial

02 Sept 2019, 11:06

Good day Thokozile,

We do apologise for the initial delay with your claim and we certainly did not wish for you to experience this.

We are glad you received your vehicle on Friday and you are happy with the repair work.

Regards,
OUTsurance

OUTsurance's reply02 Sept 2019, 11:06

Official