SK
Sharice K
1 reviews | Active since Mar 2019
29 May 2025, 20:51
Claim taking longer than expected
I have been in an accident on the 12th of April and since then I have been pushed from pillar to post from Outsurance and the Panel beater. To my surprise I was told that Outsurance approved second hand doors instead of new doors as my car is out of warranty. I have been a loyal customer for the past 15 years and this is the first claim. The service is not great at all as I have been without a car for a long time. I dont even get regular updates, I have to call all the time for an update.
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Replies (2)SK
Sharice K's updateReviewer Update
01 Jun 2025, 07:49Good day. To date , I still did not receive any calls or response from Outsurance. This is very upsetting as I am now without a car for 3 weeks. The reason my car is not getting fixed on time is because Outsurance did not approve new doors but second hand doors instead. I urgently await feedback regarding my claim.
SK
Sharice K's update01 Jun 2025, 07:49
Reviewer Update
Good day. To date , I still did not receive any calls or response from Outsurance. This is very upsetting as I am now without a car for 3 weeks. The reason my car is not getting fixed on time is because Outsurance did not approve new doors but second hand doors instead. I urgently await feedback regarding my claim.
OUTsurance's replyOfficial
02 Jun 2025, 12:41Hello Sharice
You have our sincere apologies for your entire claims experience from the beginning until we received your complaint!
will call
Our claims manager was in contact with you. The original parts have been authorised. We are in contact with the service provider and will contact you again with an update.
Regards
The OUTsurance Team
You have our sincere apologies for your entire claims experience from the beginning until we received your complaint!
will call
Our claims manager was in contact with you. The original parts have been authorised. We are in contact with the service provider and will contact you again with an update.
Regards
The OUTsurance Team
OUTsurance's reply02 Jun 2025, 12:41
Official
Hello Sharice
You have our sincere apologies for your entire claims experience from the beginning until we received your complaint!
will call
Our claims manager was in contact with you. The original parts have been authorised. We are in contact with the service provider and will contact you again with an update.
Regards
The OUTsurance Team
You have our sincere apologies for your entire claims experience from the beginning until we received your complaint!
will call
Our claims manager was in contact with you. The original parts have been authorised. We are in contact with the service provider and will contact you again with an update.
Regards
The OUTsurance Team