LS
Lourens S

1 reviews | Active since Dec 2016

05 Dec 2016, 09:22

Claim take 2 weeks, no responce

<p>Claim has been logged on the 23 Nov, I get no responce from cutomer service, and everytime i phone, Im told that they will phone back, but NOBODY calls me back.</p> <p>First the claim was waiting for a repair quote, The PC was ******, nothing to repair. Then they tried to get quotes from the wrong suppliers, and I submitted a quote for them, which i shopped around for the cheapest quote to help you do our work.</p> <p>Now i still have no reply. I keep on aswering the same questions over and over, You dont wait for your payment everymonth for 2 weeks do you? Can someone please h ave this sorder out ASAP.</p> <p> </p> <p>thanks</p> <p>Lourens</p>

0
Replies (1)
OUTsurance
OUTsurance's reply08 Dec 2016, 10:20
Official

Hi Lourens,

This is unacceptable that you waited so long.

As per our conversation, I escalated the matter to our claims department and they contacted you. The claim has been finalized and payment processed.

Apologies for the delay.

Regards,

Kelvin