1 reviews | Active since Dec 2016
Claim take 2 weeks, no responce
<p>Claim has been logged on the 23 Nov, I get no responce from cutomer service, and everytime i phone, Im told that they will phone back, but NOBODY calls me back.</p> <p>First the claim was waiting for a repair quote, The PC was ******, nothing to repair. Then they tried to get quotes from the wrong suppliers, and I submitted a quote for them, which i shopped around for the cheapest quote to help you do our work.</p> <p>Now i still have no reply. I keep on aswering the same questions over and over, You dont wait for your payment everymonth for 2 weeks do you? Can someone please h ave this sorder out ASAP.</p> <p> </p> <p>thanks</p> <p>Lourens</p>
Hi Lourens,
This is unacceptable that you waited so long.
As per our conversation, I escalated the matter to our claims department and they contacted you. The claim has been finalized and payment processed.
Apologies for the delay.
Regards,
Kelvin
Hi Lourens,
This is unacceptable that you waited so long.
As per our conversation, I escalated the matter to our claims department and they contacted you. The claim has been finalized and payment processed.
Apologies for the delay.
Regards,
Kelvin
