lH
letoya H
1 reviews | Active since Jan 2014
10 Nov 2023, 10:31
Claim still siting with manager
Absolutely disgusting insurance company, they collect premiums every month but when it's time to pay a claim they make us dance like we crazy. 3 weeks ago my house was damaged do to the storm we had. To date my claim is just being escalated which is nonsense all relevant information and pictures have been sent through. All I want is for my money to be paid out as the people need to get work done.
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Replies (3)lH
letoya H's updateReviewer Update
10 Nov 2023, 10:59Same story over and over! That manager needs extensive training. It was already escalate to the manager, so I can't understand what is the hold up.
lH
letoya H's update10 Nov 2023, 10:59
Reviewer Update
Same story over and over! That manager needs extensive training. It was already escalate to the manager, so I can't understand what is the hold up.
lH
letoya H's updateReviewer Update
10 Nov 2023, 11:02The funny part is that your ANSWER IS MY SUBJECT LINE.
lH
letoya H's update10 Nov 2023, 11:02
Reviewer Update
The funny part is that your ANSWER IS MY SUBJECT LINE.
OUTsurance's replyOfficial
21 Dec 2023, 13:22Good afternoon Letoya,
Further to our private reply, our claims manager and assessing manager have since finalised your claim.
There have been numerous unsuccessful attempts to contact you however the outcomes have now been discussed and payment has been made.
We apologise for any inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager and assessing manager have since finalised your claim.
There have been numerous unsuccessful attempts to contact you however the outcomes have now been discussed and payment has been made.
We apologise for any inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply21 Dec 2023, 13:22
Official
Good afternoon Letoya,
Further to our private reply, our claims manager and assessing manager have since finalised your claim.
There have been numerous unsuccessful attempts to contact you however the outcomes have now been discussed and payment has been made.
We apologise for any inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our claims manager and assessing manager have since finalised your claim.
There have been numerous unsuccessful attempts to contact you however the outcomes have now been discussed and payment has been made.
We apologise for any inconvenience caused.
Regards,
The OUTsurance Team