Claim settlement delayed

Dear Sir/Madam,

Re: Complaint regarding delayed claim settlement and poor service

I am writing to express my disappointment and frustration with the handling of my insurance claim following an accident on April 20, 2025. Despite logging the claim promptly on April 21, 2025, and submitting all required documentation, I have experienced significant delays and poor service from your company.

The assessor's report was received, and I disagreed with their findings. Your consultant advised further quotations with supporting documents can be submitted. Outsurance proceeded to tow my vehicle to an unauthorized location, causing further inconvenience and delay.

After a week-long wait, my vehicle was finally located and towed to the correct panelbeaters. Late afternoon of the 7th May 2025.

My chosen panelbeater took the vehicle to supaquick. Sent their findings with pictures and supaquick report on the 12th May. 3 days upon receiving the vehicle.

It has now been almost four weeks since the claim was lodged, and despite numerous follow-ups, Outsurance continues to delay payment and provide excuses for the delay.

I am extremely dissatisfied with the service I have received from Outsurance. As a policyholder, I expect a higher level of service, particularly in times of crisis. I request that Outsurance:

1. Settles my claim promptly and fairly. 2. Provides a full refund of my premium due to the poor service and delays experienced. I hope that you will take my complaint seriously and take prompt action to resolve this matter. I look forward to hearing from you soon.