TR
Tabea R
1 reviews | Active since Nov 2021
11 Aug 2023, 20:46
Claim rejection to fix the garage celling.
I logged a building claim but the assesor declined the process and the reasons for rejection were invalid, I am not happy with the service from Outsurance this time around, i am so disappointed. I am also thinking of canceling the insurance, life cover and savings plan from Outvest with immediate effect.
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OUTsurance's replyOfficial
17 Aug 2023, 09:59Hello Tebea
Upon receiving your compliant which we acknowledged, we referred the detail to our assessing manager.
We have a peril based policy and damage caused by claimable events as well as exclusions are stipulated in our policy documents. It is also important to settle valid claims only, as we owe this to our clients.
We are upholding the rejection as it was confirmed that the ceiling collapsed on it's won weight, which is unfortunately not a claimable event.
We are not insensitive to the financial burden this decision has on you and are sorry to see you cancelled your policy as a result.
You have our best wishes
Regards
The OUTsurance Team.
Upon receiving your compliant which we acknowledged, we referred the detail to our assessing manager.
We have a peril based policy and damage caused by claimable events as well as exclusions are stipulated in our policy documents. It is also important to settle valid claims only, as we owe this to our clients.
We are upholding the rejection as it was confirmed that the ceiling collapsed on it's won weight, which is unfortunately not a claimable event.
We are not insensitive to the financial burden this decision has on you and are sorry to see you cancelled your policy as a result.
You have our best wishes
Regards
The OUTsurance Team.
OUTsurance's reply17 Aug 2023, 09:59
Official
Hello Tebea
Upon receiving your compliant which we acknowledged, we referred the detail to our assessing manager.
We have a peril based policy and damage caused by claimable events as well as exclusions are stipulated in our policy documents. It is also important to settle valid claims only, as we owe this to our clients.
We are upholding the rejection as it was confirmed that the ceiling collapsed on it's won weight, which is unfortunately not a claimable event.
We are not insensitive to the financial burden this decision has on you and are sorry to see you cancelled your policy as a result.
You have our best wishes
Regards
The OUTsurance Team.
Upon receiving your compliant which we acknowledged, we referred the detail to our assessing manager.
We have a peril based policy and damage caused by claimable events as well as exclusions are stipulated in our policy documents. It is also important to settle valid claims only, as we owe this to our clients.
We are upholding the rejection as it was confirmed that the ceiling collapsed on it's won weight, which is unfortunately not a claimable event.
We are not insensitive to the financial burden this decision has on you and are sorry to see you cancelled your policy as a result.
You have our best wishes
Regards
The OUTsurance Team.