CLAIM REJECTION

On 02 June 2017 at night we were burgled and loads of valuables were ******. I called the police and they came to investigate and told me to go open a case in the morning. I went to a police station in the morning and got the case no. I contacted Outsurance as I am their client and have been for years and my call was answered by Ms Cathy Govender. As soon as I mentioned that I needed to register a claim her first response was “ you must understand that you have a limited cover “. I asked her what she meant by limited cover and she told me that it meant I was not covered for theft and I am only covered for fire and this was explained to me when I took the policy. She wanted to know what was ****** in the house and I asked her to contact the police as they have the information. She said to me they don’t deal with the police and they must get information from me as I am their client. I was sent a rejection letter which I disputed. I asked them to send me a recording where I chose to be covered ONLY for fire and NOT for theft. I received 3 recordings which had nothing to do with contents instead it was about cancellation of a car insurance with Outsurance. I have been through a lenghty fight with Outsurance to sort out my claim but they are not willing to pay.