Claim rejected without valid reasoning.***

I have been with Outsurance for many years and have two property buildings policies with them. I've never had an issue with claims in the past. However my last claim involving theft and vandalism was submitted with valid documents and proof. Certain crucial information was not communicated between assigned agent and Assessor and the claim rejected. 1. Property was occupied - documents and lease agreements was sent through but not observed. Claim rejected on the reason being property was unoccupied for 60 consecutive days but documents supp**** prove otherwise and within the "rules". I'm a little concerned here. And also anxious to see what the next excuse is going to be.