AM
Antoinette M

1 reviews | Active since May 2018

11 May 2018, 17:23

Claim rejected by Outsurance after 14years of monthly contribution what a *******!!

I had an car insurance claim on the 01/04/2018 I was interrogated for the whole month were I had to submit my bank statement so prove that I did not pay the police officers,for 14years I had this insurance and this was my 3rd claim in 14years Outsurance will attract you with cheap and always something out but when they have to pay the claim they only I’ll for loop holes in the claim they will not pay you without a fight.My family and friends this is a warning I am so depressed and frustrated. When u ask for the recording conversation you will be send from pillar to post!!my claim was rejected today after I claimed on the 1/04/2018 what a service?

0
Replies (6)
AM
Antoinette M's update14 May 2018, 09:06
Reviewer Update
Thank you my claim number ********** 16
OUTsurance
OUTsurance's reply17 May 2018, 15:58
Official

Good day,

We apologise that our validation process caused you discomfort.

Jovan our assessing manager contacted you to discuss the merits of the claim in detail. There were discrepancies on the claim which have been discussed with you and Jovan informed you about the additional information we need. Once received we will contact you.

Thank you,

Kelvin

AM
Antoinette M's update17 May 2018, 16:48
Reviewer Update
The information requested is billing for telephone numbers which the driver is not even the user and both Jovan and Aneske was informed before at the begging of the claim! please tell Jovan that I did inform him via email but like usually no answer
AM
Antoinette M's update17 May 2018, 16:48
Reviewer Update
The information requested is billing for telephone numbers which the driver is not even the user and both Jovan and Aneske was informed before at the begging of the claim! please tell Jovan that I did inform him via email but like usually no answer
AM
Antoinette M's update17 May 2018, 16:48
Reviewer Update
The information requested is billing for telephone numbers which the driver is not even the user and both Jovan and Aneske was informed before at the begging of the claim! please tell Jovan that I did inform him via email but like usually no answer
AM
Antoinette M's update17 May 2018, 16:53
Reviewer Update
Sorry typing error Jovan and Anwal Adam knew about the dtiver did not have a cell phone