Claim rejected before the assessment

<p> i was involved in an accident with an outsurance client on the 16th of may 2016. The lady reversed into my car and admitted that she was at fault.</p> <p> </p> <p>I submitted the claim form and never heard from outsurance, i kept sending emails, calling but everytime i called i was told that the person who was assigned the case was either not available or on leave. When i finally got hold of the outsurance consultant he requested that i provide him with documents of which i sent minutes after our phone call conversation (this was on the 6th of June 2016) and still i received no response to the emails sent to him.</p> <p> </p> <p>I was told that before the claim is processed/ validated i would have to take my car to an accredited outsurance assessor, to date i have not received any correspondence regarding that. </p> <p> </p> <p>on the 27th of June i made a follow up and still, i received no response. On the 29th of June 2016, i received an email rejecting my claim. No proper reason was provided to me.</p> <p> </p> <p>I am really appalled in the manner this claim was handled and the unprofessionalism of the staff. E,-mails are not being responded to and the attitude sickening.</p> <p> </p> <p>I am left with a damaged vehicle and no-one is giving me a good enough reason as to why this claim was not rejected when proper procedures were not even followed!!!!!!</p> <p> </p>