TM
Tshegofats M

1 reviews | Active since Jul 2023

11 Jul 2023, 16:02

Claim rejected because of Few days left on waiting period.

I will be canceling my Funeral cover with Outsurance, my claim was rejected because of a few days left on the waiting period for my mother-in-law. while have been paying for myself and others for over a year and have other products with them that I pay for without fail.

This is not a company you can rely on during your time of need, they don't even refund your payments.

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Replies (1)
OUTsurance
OUTsurance's reply13 Jul 2023, 16:27
Official
Good afternoon Tshegofats,

We are sorry for your loss and send our condolences.

Our claims manager Maggie contacted you and informed you that the only condition we have is our waiting period.

Our decision unfortunately remains unchanged.

We are truly sorry for the disappointing outcome of your claim.

Regards,
The OUTsurance Team