Claim rejected and now items not returned 2nd week now

<p>We put in a claim and it was rejected. How sad that Outsurance is prepared to have the items blow out the whole house before they can replace them. The items were collected on the 3rd Jan and a week later they are still not delivered. I have called many times. the advisor is ignoring me and the other consultants i called keep saying they will follow up. still no feedback. i need to be re-imbursed for this incovenience and poor service experience.</p>