RR
Rishika R
1 reviews | Active since Sept 2022
06 Feb 2023, 10:11
Claim Rejected - 2 Months later
I have been a regular client of Outsurance. I have my building insurance with them. In the past I had logged a claim for leaking pipes and it was approved. Apparently subsequently they adjusted my policy to exclude items for which I previously claimed for. Recently I logged a new claim similar to the previous claim (which was approved) and now they tell my my policy was adjusted to exclude those items and my claim has been rejected. It's taken 2 months to get to this point and in the interim the water leak has caused more damage. Terrible service and poor communication from the Consultants.
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OUTsurance's replyOfficial
16 Feb 2023, 16:14Good afternoon Rishika,
Further to our private reply after receiving your complaint, our claims manager Jeanine contacted you.
She explained the policy exclusion and that we offered a once off benefit purely to assist you.
In an effort to understand the cause of your leak we appointed specialists as you mentioned that the leak may be as a result of poor workmanship.
Due to the warranty period on the previous work done, lapsing, we were unfortunately not able to assist with your claim.
Waste pipes is a policy exclusion and we are sorry that we were unable to assist.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, our claims manager Jeanine contacted you.
She explained the policy exclusion and that we offered a once off benefit purely to assist you.
In an effort to understand the cause of your leak we appointed specialists as you mentioned that the leak may be as a result of poor workmanship.
Due to the warranty period on the previous work done, lapsing, we were unfortunately not able to assist with your claim.
Waste pipes is a policy exclusion and we are sorry that we were unable to assist.
Regards,
OUTsurance
OUTsurance's reply16 Feb 2023, 16:14
Official
Good afternoon Rishika,
Further to our private reply after receiving your complaint, our claims manager Jeanine contacted you.
She explained the policy exclusion and that we offered a once off benefit purely to assist you.
In an effort to understand the cause of your leak we appointed specialists as you mentioned that the leak may be as a result of poor workmanship.
Due to the warranty period on the previous work done, lapsing, we were unfortunately not able to assist with your claim.
Waste pipes is a policy exclusion and we are sorry that we were unable to assist.
Regards,
OUTsurance
Further to our private reply after receiving your complaint, our claims manager Jeanine contacted you.
She explained the policy exclusion and that we offered a once off benefit purely to assist you.
In an effort to understand the cause of your leak we appointed specialists as you mentioned that the leak may be as a result of poor workmanship.
Due to the warranty period on the previous work done, lapsing, we were unfortunately not able to assist with your claim.
Waste pipes is a policy exclusion and we are sorry that we were unable to assist.
Regards,
OUTsurance