Claim payout

I was totally destroyed by the way that outsurance handled my claim as a paying client for quite a few years. On a terrible Friday afternoon my bakkie was in a bad accident. I was given a auth nr and my bakkie was taken away. The Monday I was treated like a ******** by the outsurance investigator, after the trauma that I have been through and then again on the Thursday. I was then informed on the Friday that my claim will not be paid due to, according to the investigator, that I don't have a contract with outsurance. Outsurance has been taking monthly their money for the contract,but because there was no signed contract my claim was not approved. That means that my van that is insured with outsurance is not insured due to the fact that there is no signed contract as told to me by the outsurance investigator. I am devastated by the treatment that I received.