Claim over 2months overdue, Bad service!

I am so disappointed in outrance and its service and service providers, I logged a claim mid December 2025 of my burst geyser as it was leaking water. OUTsurance sent their service provider DRM plumbers to come asses the problem, when the service provider arrived, firstly they arrived late, then the one worker was all the time on the phone and the other was just in his own head space. They did an absolute ******* job. They installed a new geyser but they damaged the solar circulation of hot water. The solar was working fine before they arrived. They actually created more problems than resolving the issue. This has been going on for over 2months no resolution. OUTsurance is claiming that they are disputing with DRM on the damage but that is not my problem as I don't have a contract with DRM but with OUTsurance. I'm beyond disappointed and angry because of now the electricity bill is very high due to the solar panels not working for over 2months. I am over this I need my panels to function again.