1 reviews | Active since Jan 2011
Claim oustanding since 2016
<p>We claimed about our pool leaking water very heavily in July 2016. They appointed a terrible service prover to fix it and they have not been able to trace or repair the leak. We call Outsurance on a daily basis to get updates and hardly ever call us back. FED UP CUSTOMER</p>
Hi Anandh,
Thank you for bringing the matter to our attention. Kelly our claims manager has contacted you to discuss the report. You were not happy with the assessment. Kelly has appointed another service provider who will do a full assessment to try establish where the leak is. She will keep in contact with you to ensure the matter is resolved. Sorry for the inconvenience caused.
Regards, Kelvin
Hi Anandh,
Thank you for bringing the matter to our attention. Kelly our claims manager has contacted you to discuss the report. You were not happy with the assessment. Kelly has appointed another service provider who will do a full assessment to try establish where the leak is. She will keep in contact with you to ensure the matter is resolved. Sorry for the inconvenience caused.
Regards, Kelvin