MT
Mmatshehle T

1 reviews | Active since Mar 2021

05 Dec 2024, 04:20

Claim number :***

Hey,

I'm ****ed with how OUTsurance is handling my case (***). My car was messed up in February, taken for repair at their recommended shop, and the front paint job is a ****** disaster. I took it back like they instructed, but then the repair shop wouldn't fix their error. Eventually, they agreed to do it for an outrageous R3000, which I felt forced to accept. Now, they expect me to drop off my car without offering a damn courtesy car from insurance. If I follow through, I'm left stranded. This service is pure BS.

0
Replies (1)
OUTsurance
OUTsurance's reply13 Dec 2024, 11:27
Official
Hello Mmatshehle

Further to our private reply to your review, we received feedback from our assessing as well as client liaison departments respectively. You were contacted and assisted.

We received an update from the repairer on when the rectification work will be completed and we are pleased to know the repairer assisted you with a courtesy vehicle in the interim.

Please accept our sincere apologies once again for the inconvenience and frustration.

Regards
The OUTsurance Team