Claim number ***

I have had the most horrific experience with Outsurance's service provider. My Geyser burst on Wednesday night (15/06/2022) around 22:33pm. I called my insurance company who I have been with over a decade. They got JJ Lourens plumbing to come out of which they arrived one hour later. The plumber ascertained that it was the geyser that needed to be replaced as it burst. He took photos of the damage and said that he will wait for the insurance approval. The claim was in process and the next day i noticed that the wall was bubbling and the roof was cracked. I immediately took pics and sent it to Outsurance. They appointed IDP to come through to assess. My geyser is being replaced as we speak and i cannot believe the inappropriate habits of the service provider. He started taking pictures of my bathroom and mind i say that my 4 year old child is in this house. He takes pics of our shampoo etc.. When i asked him what he was doing he said nothing and became aggressive. He comes into the passage and says to me that the crack in the ceiling and bare in mind this is leveled at where the geyser is situated is not due to the burst and the bubble on the wall as well as the dampness. My husband asked him how do you think this happened and he starts to argue with me and my husband in front of my 4 year old. I immediately phoned Zander from Claims and reported this. The service provider informed Zander that he needs to take before and after pics. I totally get that but when i asked him what he was doing why did he freeze and brush me off. Why did he become aggressive and more so why doesn't he show me the pics he has taken. More importantly shouldn't he have taken these pics the night it burst. I am so close to telling this man to really f-off!!! I will never use Outsurance service providers again. Like I advised earlier I need to see the pics that was taken and I want to see if my child is anywhere in this pics. In addition to this i have requested a manager from Outsurance to call me. This is not the service i should be receiving!!!