Claim Number ***

I was in a motorcycle accident on 29/11/2014. My motorcycle was towed to Big Boy Wierdapark (first repairer) as per request from Outsurance. I submitted my claim to Outsurance, my insurer. Francina Matlala was appointed to handle my claim. After about 5 months I was instructed By Francina Matlala to move the motorcycle from Big Boy Wierdapark to another repairer as the repairwork don by the latter company was not done correctly. I was re-assured by Francina that Outsurance would pay out the additional repair cost, without further excess as this had been paid to the first repairer. After the re-quotation by the new repairer, I was now informed that the motorcycle had to be taken back to the first repairer or the first repairer had to pay the new repairer to fix his shoddy work. I find this completely unacceptable as the total repairs on the bike amounts to 106% of the retail value, it is now more than 6 months with no use of the bike and I paid my monthly insurance premium every month up to date. I have documentation of all communications between relevant parties as well as photos. What do I need to do to to finish this claim?