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Laura M

1 reviews | Active since Feb 2016

20 Mar 2017, 13:29

Claim not properly handled

<p>Hi,</p> <p> </p> <p>Can you please give me an email for your legal team. Will be taking outsurance to court on how they did not honour my dad;s claim regardless of documents sent by them saying they will honour the claim</p>

0
Replies (5)
OUTsurance
OUTsurance's reply20 Mar 2017, 14:37
Official

Hi Laura,

I will escalate the matter to a legal manager who will contact you and provide you with his/her contact details.

Regards, Kelvin

Best regards,

LM
Laura M's update23 Mar 2017, 07:47
Reviewer Update

I am still waiting this is 2 days ago

OUTsurance
OUTsurance's reply23 Mar 2017, 16:09
Official

Hi Laura,

Thank you for bringing the matter to our attention. Xinilia from our claims department has contacted you regarding the claim. She told you that the vehicle was a write off and payment was made to MFC. You were not happy with the write off. Xinilia mentioned that she will keep you up to date regarding the recovery.

Regards, Kelvin

Best regards,

LM
Laura M's update24 Mar 2017, 10:09
Reviewer Update

If her version was true, I woudn't have written this review. My account is debited, so if my car is written off. For which car is the premium going off for? Because premiums are paid in advance?

OUTsurance
OUTsurance's reply27 Mar 2017, 12:01
Official

Hi Laura,

I have asked Xini to contact you.

Thanks, Kelvin

Best regards,