Claim not processed

In June 2019 I was involved in a bad accident with one of the Outsurance clients and they advised me lodge a claim with their insurance. I lodged a claim with Outsurance and my claim was declined without my vehicle being assessed or them asking me to submit an accident report form or pictures from the accident. I took the matter with a lawyer and to date I have not received any feedback or communication from my lawyer or Outsurance. The kombi was my bread and butter and now I have to pay for storage and also hire another kombi to be able to work and continue providing for my family.