CLAIM NOT PROCESSED

I am appalled by the way this claim is being handled. There were 2 massive storms in the Randpark Ridge area which lead our house to flood. We lodged this claim on the 02nd January 2015 and this claim has not been finalised to date. Outsurance appointed one of their own providers to inspect my property. They provided feedback to outsurance with the damages amounting to R138000. This is now a problem for outsurance, as a Project Manager has now been appointed, due to the exorbitant amount of the claim. I have been paying my premiums diligently, and have not experienced the service that Outsurance claims to provide. This is not treating the customer fairly. Should this claim not be sorted out within the next 2 working days, we will have to report this to the Ombudsman and start a formal complaint against Outsurance. I expect a speedy and efficient response to my claim.