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Nokukhanya Nok'lite Nxumalo
1 reviews | Active since Mar 2020
24 Mar 2020, 17:31
Claim not paid
My car got scratched on the side by the gate I submitted the claim and guess what I was quoted R8500 mind you my excess is also R7500 and I am asking myself what’s the use to pay R7500 almost the same amount that they gonna pay for the damage of the my car a tiny scratch I am not happy I was not assisted accordingly hence why I am cancelling such nonsense service mx
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
25 Mar 2020, 10:49Hi Nokukhanya
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
Please provide us with your claim number or policy number so we can escalate the matter to our Claims Management Team for urgent attention. They will then call you to address your concerns and and advise of resolve.
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's reply25 Mar 2020, 10:49
Official
Hi Nokukhanya
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
Please provide us with your claim number or policy number so we can escalate the matter to our Claims Management Team for urgent attention. They will then call you to address your concerns and and advise of resolve.
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's replyOfficial
31 Mar 2020, 14:55Hi Nokukhanya
We received your complaint on the Twenty Fourth of March, and acknowledged and asked for more information so we can investigate and assist. You have not provided us with a claim number or policy number.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
We received your complaint on the Twenty Fourth of March, and acknowledged and asked for more information so we can investigate and assist. You have not provided us with a claim number or policy number.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
Please provide us with your claim number or policy number so we can escalate the matter to our Claims Management Team for urgent attention and assistance.
Regards
OUTsurance
Regards
OUTsurance
OUTsurance's reply31 Mar 2020, 14:55
Official
Hi Nokukhanya
We received your complaint on the Twenty Fourth of March, and acknowledged and asked for more information so we can investigate and assist. You have not provided us with a claim number or policy number.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
We received your complaint on the Twenty Fourth of March, and acknowledged and asked for more information so we can investigate and assist. You have not provided us with a claim number or policy number.
We completely understand how you feel and would like to look into the merits of your claim and assist accordingly.
Please provide us with your claim number or policy number so we can escalate the matter to our Claims Management Team for urgent attention and assistance.
Regards
OUTsurance
Regards
OUTsurance
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Nokukhanya Nok'lite Nxumalo's updateReviewer Update
03 Apr 2020, 12:12My claim number is ***
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Nokukhanya Nok'lite Nxumalo's update03 Apr 2020, 12:12
Reviewer Update
My claim number is ***