Claim not honored with the most pathetic service!!!

So on the 10th July (over a month ago) I logged a claim for goods in transit that were damaged. Wesley was the person that took my call. I mentioned to him that there were cement bags damaged and the client is refusing to take the load. From the onset he kept talking to me about about how the goods damaged were within my excess and it would be better for me to replace the cement bag of which we could tell were about 12 bags. I subsequently replaced those bags but the client refused to take the load as they deemed the consignment as damaged and that no end buyer will purchase the cement as it is considered damaged goods. I subsequently called Wesley to explain the dilemma and mentioned that the entire load is considered damaged. Instead of listening to what I had to say, he waved this away saying that Outsurance will only pay for the damaged goods. I then reiterated that the client considered that the entire consignment was considered damaged and no customer will buy their stock. They further mentioned that they will incur additional costs by taking the load back, sending it back to the production line and having it go through the whole QC process . Wesley still remained adamant refusing to listen to reason. Now I as a client from outsurance had to then ask him to at least send out an assessor to go and view the load. After the assessor went out, they found out that there were an additional 31 bags damaged which was never communicated to me by Outsurance but I had to find this out from a 3rd party who was storing the load. Which brings me to another irritation, Outsurance never offered me assistance or assisted me in moving the load to a safe location whilst the claim was resolved. I brought this to Wesley's attention but I was never assisted or offered assistance i this regard. Now I'm being asked for storage fees. I then had to follow up on numerous occasions to find out what was happening with the claim as I'm being held responsible for the whole load. Besides the emails sent I called in and was told that Wesley was on leave. I called again yesterday and spoke to Warren and explained the situation. Warren said that he'll pass the message onto Wesley and Wesley will call me back. This never happened. I then called the *** number at 14:30 and just my luck Wesley answered....so this meant to me that he had no intention on calling me to provide feedback! In any case I asked him what was going on with the claim. He came across as irritated and rude, so I became annoyed as a client as he made it out that I had to report the status of my claim to him (please feel free to go back to the recording). So I'm doing the run-around with this claim! I had to ask a 3rd party to hold the load whilst this claim was being handled! I had to ask Outsusrance to send out an assessor??? I, as a client had to ask for continuous feedback as this claim has been dragging for so long! This is definitely not the service that I expect from a reputable company like Outsurance!!!