Claim not given attention for business client

we lodged a claim with Outsurance on the 9th of Feb 2023 due to a minor accident with our truck and required repair. today is the 4th of May 2023 and outsurance still hasnt had the decency to ensure they intervene with their appointed service provider (CMC AUTO BODY GERMISTON) to ensure our truck is repaired speedily so that we can continue business. Time in and Time out, the same excuse is given by our insurance broker Preshanth and his manager, Kershan. We are indirectly pushed to the service provider Trevor at CMC autobody, who cannot take responsibility to providing a deadline as to when the truck will be ready. 2 weeks ago he told us the truck will be ready on Friday the 28th of April. Friday comes and no truck. when we call and follow up, he says he cannot give us a deadline. How does Outsurance expect their clients to operate their business smoothly when they just dont give 2 ****s about their customer? a manager at outsurance cant keep to his word and commit to ensuring proper follow ups are done with their service providers - but the blame is constantly pushed to CMC, instead of themselves? who appointed CMC AUTOBODY to be on Outsurance's panel? was it your customer? who doesyour customer pay every month? - is it CMC Autobody? so why does your customer have to do the running around when this is your responsibility? next step if my truck is not at my door this friday (5th of May 2023) is the obudsman, media and then my attorney!!