Claim not getting attention.

App**** for claim for a break-in at our home. The call center agent keeps getting my number wrong when he tries to phone me, Days go by without him contacting me and he sends me an email asking to spend and hour and a half on the phone going through each item on the claim. I've provided all the details to the agent and he confirmed in our previous call that Outsurance will send an accessor to our home. I also believe that Outsurance usually gets a person that speaks your primary language to talk to you. With a claim this was not my case. Outsurance are quick to quote and get clients but poor with claims.