1 reviews | Active since Jan 2017
Claim not attended to.
I’m in disbelief at how my insurance has honestly just let me down I don’t know them to provide such bad service. I called them on Sunday to put in a claim as my hubby hit a bumper of our car and it fell of and damaged. The person who answered advised that I should rather log my claim on the app on Monday as on Sunday they deal with emergency only. I logged a claim on Sunday on the app to date nobody has bored themselves to call me 3rd day later. My husband is also feeling like at this point just to leave everything cause my access is 25000 and fixing a bumper will be way way less more. Yho am honestly just hopeless do I just cancel all 2 classes f my insurance and my Dad’s one cause honestly this is not right my car is still parked under our carport just like that
The claim delay you experienced is unacceptable. We will not tolerate poor service delivery.
After responding privately to you, we escalated the matter to our claims manager, Ethel. We can confirm that subsequent to your review, your claim was registered and the claim was withdrawn as the damages were less than your excess.
You have our apologies for your overall experience.
Regards,
The OUTsurance Team
The claim delay you experienced is unacceptable. We will not tolerate poor service delivery.
After responding privately to you, we escalated the matter to our claims manager, Ethel. We can confirm that subsequent to your review, your claim was registered and the claim was withdrawn as the damages were less than your excess.
You have our apologies for your overall experience.
Regards,
The OUTsurance Team