1 reviews | Active since Dec 2016
Claim for ****** cellphone
Hello outsurance I must say I find your claims process more frustrating and stressful than the situation I found myself in when I discovered my phone had been ****** on Friday June 1st.
My husband was interrogated more that 1s and I had a 50 something minutes long interrogation which we understood is procedure.
But here is the thing,I was asked the type of car I drive n my registration number. What does this have to do with my ****** phone? The person I spoke with said she would send me a form that is "required by my service provider ". It is now 10:08 I am still waiting for the form. And by the way my phone was not a contract phone.
My life&work have literally paused since my phone was ****** on Friday. I have submitted everything that was required assuming that that would assist in resolving the claim a quickly as possible.Today is Wednesday. What happened to " we understand how much you miss your valuables"
Good day,
We will always ensure we do the right thing.
Francois our assessing manager contacted you to discuss your claim in detail. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Unfortunately our decision remains unchanged.
Thank you,
Kelvin
Good day,
We will always ensure we do the right thing.
Francois our assessing manager contacted you to discuss your claim in detail. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
Unfortunately our decision remains unchanged.
Thank you,
Kelvin