Hellopeter
Share Your Experience
NS
NT S

1 reviews | Active since Dec 2013

19 Jan 2021, 10:24

Claim duration too long

Had a pending claim for 2 months. Every day it's the same update--we're waiting for a report from the panel beater- for 2 months??? That's unreasonable and poor customer service.

0
Replies (3)
OUTsurance
OUTsurance's reply19 Jan 2021, 10:54
Official
Good day NT,

We acknowledge receipt of your complaint. The delay you described is most alarming. We have escalated the matter to a claims manager who will look into this and revert.

We do apologise for the poor service experience. 

Regards,
OUTsurance

Best regards,

NS
NT S's update19 Jan 2021, 10:54
Reviewer Update
ID number *** 084
OUTsurance
OUTsurance's reply22 Jan 2021, 13:19
Official
Good day NT,

Thanks for raising your concerns with us. After reading your complaint we immediately escalated the matter to our claims manager Lerato.

Lerato contacted you to address your concerns regarding the delay and she has advised you that we will provide you with car hire.

We do apologise for the delay.

Regards,
OUTsurance

Best regards,