Claim dispute outsurance

Dear hellopeter, ever since I reported claim dispute with OUTsurance they're still playing hide and seek micky mouse I reported also to short term insurance ombudsman but still everything still hanging. The situation of the property is deteriorating daily I wonder why they are treating so badly. Property I purchased 2017 from fnb Homeloan and outsurance was appointed as the insurer now 2years the house is falling apart I wonder how is my problem because the property was evaluated by fnb Homeloan before financing it. How's it my problem that after 2years the house is falling apart. Outsurance need to do the right thing. It's a bad experience for having outsurance as my property insurer.